The owner of the online store Hiiemäe Käsitööpood (hereinafter the Online Store) is Hiiemäe OÜ (registry code 16034188), located in Ardi, Linnuse küla, Viru-Nigula parish, Lääne-Virumaa 44014.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price.
The fee for delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.
The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
The goods are sent to the following countries: Estonia, Latvia, Lithuania, Finland. Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Before placing an order, the customer is obliged to check the accuracy of the contact information provided in order to avoid delays and misunderstandings during the delivery of the products.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
The returned goods must be unused and in the original packaging.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address email@example.com no later than within 14 days of receipt of the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to lodge a claim
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
Processing of personal data
The online store uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.
Disputes arising between the customer and Hiiemäe OÜ in connection with ordering and purchasing products via the e-store will be resolved through negotiations. If no agreement is reached, the Customer has the right to turn to the Consumer Protection Board or Harju County Court to protect their rights. Disputes and issues not specified in these terms and conditions shall be resolved in accordance with the legislation in force in the Republic of Estonia.